MANN-AMAN/SHOP
Terms & Conditions and Privacy Policy

1) Terms & Conditions

These Terms & Conditions (the “Terms”) govern access to and use of the online marketplace operated under the name MANN-AMAN/SHOP (the “Platform”) by MANN‑AMAN LLC, a company established in the Kyrgyz Republic with its principal place of business at [INSERT REGISTERED ADDRESS], Bishkek, Kyrgyz Republic (the “Operator”, “we”, “us”). By creating an account or using the Platform, each user, including vendors and buyers (“you”), agrees to these Terms.

1.1 Definitions

• Buyer: a natural or legal person purchasing goods from a Vendor through the Platform.
• Vendor: a business that lists, markets, sells, and delivers its own goods through the Platform.
• Services: Platform functionality including account creation, listing tools, order transmission, payment collection via third‑party processors, and related services.

1.2 Eligibility & Accounts

• To register, you must be at least 18 and have capacity to contract. Businesses must be duly registered and authorized in their jurisdiction.
• You are responsible for your account credentials and for all activity under your account.
• We may require identity, business, and compliance information (KYC/KYB) and may refuse, suspend, or terminate accounts in our discretion, including for suspected unlawful activity.

2) Marketplace Nature & Role of the Platform

• The Platform is a marketplace intermediary. Its core purpose is to offer Vendors the possibility to sell their goods. We provide order intake, limited customer account features, payment checkout via third‑party processors, and transmit orders and Buyer information to the relevant Vendor for fulfillment.
• Vendors are the sellers and contracting parties to the sale of goods. The Operator is not a seller or reseller of the goods unless expressly stated on a product page.
• Each Vendor is solely responsible for: (i) marketing and accurate presentation of products; (ii) inventory, packaging, shipment and delivery; (iii) customer support relating to the goods; (iv) managing returns, exchanges and refunds; and (v) compliance with applicable laws, taxes and regulatory requirements.
• No platform liability for vendor obligations. To the maximum extent permitted by applicable law, the Operator is not liable for product quality, safety, conformity, delays, non‑delivery, misdescription, pricing, payments due from Vendors to Buyers, returns, reimbursements, or responses to product inquiries. See Section 7 for details.

3) Vendor Onboarding & Obligations

1. Business Identity. Vendors must provide their legal name, registration number, tax number (if any), and a physical business address and keep this information accurate and up‑to‑date on the site. Failure to do so may result in suspension.
2. Legal Compliance & Permits. Vendors shall only sell goods that are lawful under applicable laws of the Kyrgyz Republic and any destination country, and obtain/maintain all required permits.
3. Product Authenticity & IP. Vendors shall not infringe intellectual property rights. Listings must use only images, trademarks, and descriptions owned by the Vendor or licensed for that use.
4. Accurate Listings. Listings must be truthful, complete, and not misleading, including price, taxes, fees, shipping costs, characteristics, materials, sizes, and warranty terms.
5. Order Fulfilment & Customer Care. Vendors must honor all orders that have been paid, ship within the stated time, provide tracking where available, and handle returns, exchanges, refunds, and customer requests in accordance with the Vendor’s policy and applicable law.
6. Taxes. Vendors are responsible for assessing, collecting (where applicable), and remitting all taxes, duties, and regulatory charges arising from their sales.
7. Prohibited Conduct. Vendors shall not: (i) manipulate reviews or ratings; (ii) engage in price gouging or unfair practices; (iii) list counterfeit, unsafe, stolen, or illegal goods; (iv) misuse Buyer data for purposes other than order fulfillment and legal compliance.
8. Audit & Cooperation. Vendors will cooperate with reasonable information requests for compliance, fraud prevention, and dispute resolution.

4) Orders, Payments, Fees & Refunds

1. Order Formation. When a Buyer places an order, the Platform transmits it to the relevant Vendor. The sales contract is between the Buyer and the Vendor.
2. Payment Processing. Payments are processed by third‑party payment service providers (“PSPs”). Funds (net of applicable Platform fees and PSP charges) are settled to the Vendor according to the applicable payout schedule. The Platform may act as limited collection agent of the Vendor solely for receiving Buyer payments.
3. Platform Fees. Upon successful payment for an order, the Platform charges its service fee. Platform fees are non‑refundable in all cases, including where a Vendor later refunds a Buyer, except where a refund of fees is required by law or explicitly agreed in writing by the Operator.
4. Risk & Title. Title and risk of loss transfer as per the Vendor’s shipping terms; the Platform does not take title to goods, except for items expressly sold by the Operator.
5. Cancellations & Returns. Vendors shall publish and honor clear cancellation/return policies compliant with applicable law. Disputes are between Buyer and Vendor; however, the Platform may (but is not obliged to) facilitate communications.
6. Chargebacks & Fraud. In case of chargebacks, suspected fraud, or policy violations, the Platform may place holds, withhold payouts, or reverse settlements to the extent permitted by law and PSP rules.

5) Prohibited & Restricted Goods

Without limitation, the following are prohibited or require prior written approval and full legal compliance: counterfeit items; narcotics and controlled substances; weapons, ammunition, and explosives; hazardous materials; stolen property; child exploitation materials; items infringing IP rights; medical devices or pharmaceuticals requiring prescription; goods violating sanctions or import/export controls; and any goods illegal under applicable law. The Platform may remove listings and exclude Vendors where it believes products are illegal or unsafe.

6) Intellectual Property, Content & Reviews

1. Vendor Content. Vendors grant the Operator a non‑exclusive, worldwide, royalty‑free license to host, display, and use listing content for the purpose of operating and promoting the Platform. Vendors warrant they have all rights necessary for this license.
2. User Reviews. Reviews must be based on genuine experiences. We may moderate or remove reviews that are unlawful, abusive, or misleading.
3. Trademarks & Platform IP. All Platform software, logos, and trade dress are owned by the Operator or its licensors. No rights are granted except as necessary to use the Services.

7) Disclaimers, Liability & Indemnity

1. No warranties. The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, the Operator disclaims all warranties not expressly stated here.
2. Platform not liable for Vendor obligations. The Operator is not responsible for product quality, safety, conformity, delays, non‑delivery, misdescription, pricing errors, payments between Buyer and Vendor, returns, reimbursements, or responses to product inquiries.
3. Limitation of liability. To the maximum extent permitted by law, the Operator’s aggregate liability arising out of or related to the Services shall not exceed the total Platform fees paid by the Vendor to the Operator in the six (6) months preceding the event giving rise to the claim, or USD 100 for Buyers, whichever is greater. Nothing limits liability for fraud, willful misconduct, or where prohibited by law.
4. Indemnity. Vendors shall indemnify and hold harmless the Operator and its affiliates from claims, damages, losses, and expenses arising from: (i) Vendor goods or listings; (ii) alleged IP infringement; (iii) breach of these Terms; or (iv) violation of law.

8) Suspension, Removal & Termination

1. The Platform may, with or without notice, remove listings, suspend or terminate accounts, or block payouts if it believes products are illegal, infringe rights, or violate these Terms or applicable law.
2. Either party may terminate a Vendor account for convenience with written notice; termination does not affect accrued rights or obligations.
3. Upon termination, Vendor remains responsible for open orders and post‑sale obligations, and the Platform may retain information as required by law.

9) Miscellaneous

1. Changes. We may update these Terms by posting a revised version with a new “Last updated” date. Material changes will be notified reasonably in advance where required by law.
2. Electronic Communications. You consent to receive notices electronically via the Platform or email.
3. Severability. If any provision is invalid, the remainder remains in effect.
4. Assignment. We may assign our rights and obligations; Vendors may not assign without our prior written consent.
5. Entire Agreement. These Terms, together with policies referenced herein (including the Privacy Policy), constitute the entire agreement regarding the Services.

10) Governing Law & Dispute Resolution

These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of the Kyrgyz Republic. The courts of Bishkek shall have exclusive jurisdiction, without prejudice to any mandatory rights of consumers under applicable consumer protection laws.

Privacy Policy

This Privacy Policy explains how the Operator of MANN‑AMAN/SHOP collects, uses, discloses, and protects personal data of Buyers and Vendors when you use the Platform.

1) Who We Are

Data Controller: MANN‑AMAN LLC, [INSERT REGISTERED ADDRESS], Bishkek, Kyrgyz Republic. Contact: privacy@mann-aman.shop | Tel: [+996 XXX XXX XXX].

2) What We Collect

• Account & Profile Data: name, email, phone, password hash, addresses, and (for Vendors) legal entity details, registration/tax numbers, payout details.
• Order & Transaction Data: items ordered, order IDs, amounts, shipping details, instructions, and communications with Vendors.
• Payment Data: we do not store full card numbers. Payments are handled by PSPs; we may receive limited tokens, confirmations, and failure codes.
• Technical Data: device/browser information, IP address, logs, cookies, and similar technologies.
• Verification Data (Vendors): identity/KYB/KYC documents as required by law or PSPs.

3) Why We Use Your Data (Purposes)

• To create accounts, process orders, collect payments, and transmit orders and Buyer details to the respective Vendor for fulfillment.
• To provide customer support, handle disputes, and improve the Services.
• To prevent fraud and ensure platform integrity and security.
• To comply with legal obligations (recordkeeping, tax, AML/KYC).
• With consent where required, to send service communications. We do not use your data for third‑party advertising.

4) Sharing & Disclosure

We will never sell your personal data or share it for third‑party marketing. We disclose personal data only as necessary to operate the Platform, or as required by law:

• Vendors: Buyer order details are shared with the Vendor you purchase from so they can fulfill your order.
• Service Providers: payment processors, hosting, analytics, communications, identity verification, and logistics partners under contracts requiring confidentiality and data protection.
• Legal: to competent authorities when required by applicable law, court order, or to enforce our Terms and protect rights and safety.

5) Legal Bases

We process personal data where necessary to perform a contract (e.g., process your order), to comply with legal obligations, or for our legitimate interests in operating a safe and efficient marketplace, and, where required, with your consent.

6) International Transfers

Your data may be processed in or transferred to countries outside the Kyrgyz Republic where our service providers are located. We take appropriate measures to protect your data in such cases.

7) Data Retention

We retain personal data for as long as necessary for the purposes described above, including legal, accounting, and reporting requirements. Retention periods may differ for Vendors (e.g., business records) and Buyers (e.g., order history).

8) Your Rights

• Access, correction, and deletion of your personal data.
• Objection to or restriction of certain processing.
• Withdrawal of consent where processing is based on consent.
• Portability of data you provided to us, where technically feasible.

To exercise rights, contact privacy@mann-aman.shop. We may need to verify your identity.

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

10) Cookies

We use cookies and similar technologies for essential functions (e.g., sign‑in, cart), analytics, and fraud prevention. You can manage cookies via your browser settings; disabling essential cookies may affect functionality.

11) Children

The Platform is not directed to children under 18. We do not knowingly collect data from children under 18.

12) Changes

We may update this Privacy Policy from time to time. We will post the revised version with the updated date and, where required, provide additional notice.

13) Contact

Questions or concerns? Contact our Data Protection contact at privacy@mann-aman.shop or write to: MANN‑AMAN LLC, [INSERT ADDRESS], Bishkek, Kyrgyz Republic.